Payung44 is committed to protecting all personal information you share with us. This document clearly explains how your data is collected, used, protected, and your rights as a member over that information.
Our Commitment: payung44 takes your privacy seriously. We never sell, rent, or commercialize members' personal data to any third party for marketing purposes without your explicit consent.
This Privacy Policy ("Policy") describes how payung44 ("we", "Platform") collects, uses, stores, and protects your personal information when you use our platform — whether through the website at payung44.onl or via our mobile app.
We understand that your trust is our most valuable asset. That is why we have built a robust and transparent data protection system, so you can use the platform with full confidence that your personal information is always in safe hands.
This Policy applies to all users of the payung44 platform, including unregistered site visitors, registered members, and former members. By accessing or using our services, you agree to this Privacy Policy and our Terms and Conditions.
We only collect data that is genuinely necessary to provide you with the best service. The following are the types of information we collect:
We do not collect credit or debit card information directly. All payment transactions are processed by certified third-party payment service providers that comply with PCI-DSS standards.
Every piece of data we collect is used for a specific and legitimate purpose. We do not use your data beyond the scope stated here.
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account Registration & Verification | Name, email, phone number, date of birth | Contract fulfilment |
| Payment Processing | Bank/e-wallet details, transaction history | Contract fulfilment |
| Fraud Prevention & KYC | Identity documents, IP address, device data | Legal obligation |
| Communication & Support | Email, phone number, interaction records | Legitimate interest |
| Marketing & Promotions | Email, game preferences, account activity | Your consent |
| Platform Enhancement | Usage data, session data, feedback | Legitimate interest |
Your data security is our highest priority. payung44 implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
We retain your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, certain data may be retained for the minimum period required by Malaysian law, typically between five (5) and seven (7) years, for legal compliance and the resolution of any outstanding disputes.
payung44 servers are equipped with an automatic daily backup system, ensuring your data remains safe even in the event of an unexpected technical failure.
Payung44 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, we may share your data in the following limited situations:
All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for agreed purposes.
Payung44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality and user experience of our platform.
As a payung44 member, you have full rights over your personal data. The following are rights you can exercise at any time:
To exercise any of the above rights, contact our support team via Live Chat or email. We will process your request within 48 working hours.
As part of our commitment to platform security and Anti-Money Laundering (AML) compliance, payung44 conducts a Know Your Customer (KYC) process for all members.
All submitted KYC documents are stored in a secure environment with restricted access. They are only accessed by authorized personnel and solely for verification purposes. Documents will not be shared with any third party except where required by law.
Payung44 strictly does not accept registration or platform use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we detect that a minor's personal data has been collected without our knowledge, that data will be deleted immediately and the associated account will be closed.
We encourage parents and guardians to use parental control software and monitor their children's online activity to prevent unauthorised access to this platform.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:
Payung44 continuously invests in the latest security infrastructure to ensure your privacy is protected at all times.
All communication between your device and payung44's servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
Our identity verification process uses a segregated and protected document storage system. Access to KYC documents is strictly restricted to authorised personnel only.
Payung44's data infrastructure is designed with integrated separation between the application, database, and backup layers — ensuring layered security that does not rely on a single point of failure.
You can access, update, or request deletion of your data at any time. Our team will process every request promptly and transparently, without unnecessary back-and-forth.
Our position is clear — your data is not our product. payung44 has never sold or rented member personal information to third-party advertisers or data brokers.
Payung44's data protection practices align with international standards including Malaysia's PDPA and PCI-DSS payment security standards, ensuring your data is handled in accordance with global best practices.
Our security infrastructure complies with globally recognised industry standards.